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How We Keep Your Privacy Intact

Your account details, payment information and play history are encrypted and stored on secure servers.

Data encrypted end-to-endNo third-party sharing without consentAnnual security audits
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juara100 login How We Keep Your Privacy Intact
PRIVACY QUESTIONS

How to Contact Us About Your Data

Live Chat Support Reach our privacy team via live chat in the account menu Monday to Sunday, 10 AM to 11 PM Indonesia time. They can explain what data we hold and walk you through data requests.
Email Support Send a detailed privacy question to our support email. Include your account username and the specific data you want to access or modify. We respond within 48 hours.
Account Settings Update your personal details, communication preferences and data sharing settings directly in your account dashboard under Privacy & Preferences. Changes take effect immediately.
DATA PROTECTION PRACTICES

How We Secure and Manage Your Information

Encryption and Storage

All personal data is encrypted using industry-standard protocols. Payment information is never stored in full; we retain only the last four digits of your DANA, OVO, GoPay or QRIS identifier for your records.

Cookie and Tracking Use

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can manage cookie settings in your browser. Some features may not work if cookies are disabled.

Account Access and Login

Your login credentials are hashed and stored separately from your personal profile. We recommend using a unique password and enabling account notifications so you know when someone accesses your profile from a new device.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we keep records needed for tax and fraud prevention for up to seven years, then securely delete the rest.

Third-Party Integrations

We share data with payment processors and identity verification partners only to complete your transactions and confirm your identity. These partners are contractually bound to protect your privacy.

Your Data Rights

You have the right to request, correct or delete your personal data where local law permits. Contact our support team with your account username and the specific information you want to access or change.

Privacy Policy Questions Answered

We collect your full name, email address, phone number, date of birth and address to verify your identity and comply with local regulations. We also capture your payment method details to process deposits and withdrawals through DANA, OVO, GoPay and QRIS. Device information and IP address are logged for security and fraud detection.

We do not sell or share your personal data with third-party advertisers. We only share data with payment processors and identity verification partners when necessary to complete your transactions. These partners are bound by strict confidentiality agreements. You can opt out of marketing communications at any time in your account settings.

Your active account data is retained for as long as your account exists. After you close your account, we keep records required for tax purposes and fraud investigation for up to seven years, then delete them securely. Payment method details are removed from active storage immediately upon account closure.

Yes. Log into your account, go to Privacy & Preferences, and select Download My Data to receive a copy of everything we hold. You can request corrections or deletion of specific fields. Our support team can walk you through this process via live chat or email if you need help.

We encrypt all login credentials and store them separately from your profile. We monitor your account for unusual login attempts from new devices and can pause activity if we detect fraud. Enable two-factor authentication in your account settings for extra security. Always log out on shared devices.

Yes, we use cookies to keep you logged in, remember your preferences and prevent fraud. These cookies help us detect suspicious behaviour and protect your account. You can disable cookies in your browser settings, though some features may not work correctly if you do.

Contact our live chat support immediately with your account username and details of the incident. We can review your account activity, reset your password and flag unusual transactions. Report any suspected fraud within 48 hours so we can investigate and protect your funds.

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